cartmart Order & Shipping Policy

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Welcome to cartmart. We are committed to getting your grocery and kitchen essentials to you safely, efficiently, and with the same care you would expect from a trusted local provider. This policy explains exactly how we handle order processing, shipping, and delivery so you know what to expect at every stage — from the moment you check out to the moment your package arrives.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We process and dispatch these orders within 1–2 business days, counting Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day (Monday–Friday) are generally processed the same day. Orders placed after 2:00 PM EST, or on weekends, will be handled on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are sealed in specialized cold-chain insulation and shipped only Monday through Thursday. This scheduling prevents your items from sitting in transit over the weekend and helps preserve freshness.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you complete your purchase — no surprises after payment.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin after your order has been dispatched from our facility. Delivery timeframes may experience slight delays during peak holiday seasons or severe weather events.

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International Shipping

cartmart currently does not offer international shipping. We ship exclusively within the United States, including Alaska and Hawaii, so every order is handled under U.S. shipping standards and consumer protections.

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Order Tracking & Delivery Confirmation

As soon as your order leaves our facility, we will send an automated shipping confirmation email with a direct tracking link and carrier details, so you can follow your package in real time.

If tracking information has not appeared or you have not received your tracking number within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate promptly.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins shortly after you place your order.

• If you need to correct your shipping address or adjust your order, please contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor your request, but once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every delivery we send out:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of a shipping delay, let us know within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If your tracking shows delivery but the package has not arrived, or if items arrive damaged, please reach out within 7 days of delivery so we can resolve the issue.

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Contact Us & Merchant Information

If you have questions about your shipment, available shipping options, or the status of an order, our team is ready to help:

• Official Business Name: cartmart
• Customer Support Email: [email protected]
• Customer Support Phone: 16064225254
• Physical Business Address: 815 DRY BRANCH, Pikeville, KY 41501, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST