cartmart Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At cartmart, your satisfaction guides everything we do. We take pride in the freshness of our grocery offerings and the reliability of our kitchenware, and we back every purchase with confidence. Should your order fall short of your expectations, our team is committed to resolving the matter through a straightforward, transparent, and equitable return and refund process.

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Return Window

• Non-Perishable Grocery & Kitchenware: These items may be returned within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and original packaging fully intact.
• Perishable Items: For reasons of food safety, quality assurance, and health regulations, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life goods) cannot be physically returned. However, if a perishable item arrives damaged, spoiled, past its expiration date, or otherwise compromised during transit, you qualify for an immediate full refund or a free replacement (valid photo proof required within 48 hours of delivery).

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Non-Returnable Items

The following items cannot be returned under any circumstances:

• Final sale items (clearly marked as "Final Sale" at checkout);
• Opened, used, or partially consumed goods (unless defective or spoiled upon arrival);
• Digital download codes, e-gift cards, and physical gift cards;
• Items damaged due to improper customer storage, mishandling, or failure to follow product care instructions;
• Returns requested after the 30-day window without prior written authorization from cartmart.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Email our customer support team at [email protected] with your Order Number, the specific item(s) you wish to return, and the reason for return. For damaged or spoiled items, please attach clear photos of the issue and packaging.
2. Receive RMA & Instructions: Our team will review your request and issue a Return Merchandise Authorization (RMA) number along with return shipping instructions within 1 business day.
3. Pack Securely: Safely pack the item(s) in protective packaging. Write your RMA number clearly on the outside of the shipping box (do not write directly on original product packaging).
4. Ship Back: Drop off the package using a trackable shipping method to the return address provided in your RMA email.

Note: Returns sent without a valid, pre-approved RMA number may experience severe processing delays or be refused upon receipt.

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Refund Processing & Timelines

• Inspection & Processing: Once your return is delivered to our facility, it will be inspected within 1–2 business days.
• Refund Credit: Upon approval, your refund will be credited back to your original payment method within 3–5 business days.
• Posting Time: Depending on your financial institution or credit card issuer, it may take an additional 3–10 business days for the refunded amount to post to your bank statement.
• Shipping Cost Refunds: Original shipping costs are non-refundable unless the return is due to a cartmart error (e.g., damaged or incorrect item sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please notify us immediately:

• Perishable Items: Contact us within 48 hours of delivery.
• Non-Perishable Items: Contact us within 7 days of delivery.

Please provide clear photos of the affected items and the shipping package. We will immediately issue a full refund or send a free replacement at zero additional cost to you.

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Contact Us & Merchant Details

If you have any questions regarding your return, refund status, or our return process, please reach out directly to our support team:

• Official Business Name: cartmart
• Customer Support Email: [email protected]
• Customer Support Phone: 16064225254
• Physical Business & Return Address: 815 DRY BRANCH, Pikeville, KY 41501, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST